After-sales policy

① LEMO offers free delivery services across the country.

② Large furniture supports free "delivery and assembly" services in 666 districts across 210 cities nationwide (including Beijing, Shanghai, Guangzhou, and Shenzhen). (Please refer to the product detail page or contact the customer service hotline for specific products).

③ Small items will be shipped directly. The free shipping service area of LEMO is subject to the normal delivery range of the courier company. If the delivery area is exceeded, the item will be sent for free to the nearest service point, and you will need to pick it up yourself.

① For large furniture, LEMO will contact you to arrange a delivery time and inform you of the estimated arrival time. The logistics cycle for large furniture is typically 5-10 days, thank you for your understanding.

② The logistics for large furniture is handled by a third-party service company selected by LEMO. After the furniture arrives in your city, the service company will call to schedule a pickup time, so please keep your phone accessible during this period.

③ Please estimate a reasonable delivery time to avoid storage fees incurred if you are unable to accept the delivery. LEMO provides 7 days of free storage; after 7 working days, storage fees will start to be charged at 15 yuan/day/m³ (specific charges will be based on local market prices).

How long can I extend the delivery due to my renovation?

After purchasing LEMO products, we will provide you with 90 days of free storage service, calculated from the date of purchase. You can note your desired delivery time in the order or notify us 45 days in advance when you need the delivery. After 90 days, we will charge you a storage fee; specific charges can be consulted with customer service.

Postponement policy for large products after arrival

Please estimate a reasonable delivery time to avoid storage fees incurred if you are unable to accept the delivery. LEMO provides 7 days of free storage; after 7 working days, storage fees will start to be charged at 15 yuan/day/m³ (specific charges will be based on local market prices).

Can I open the box to inspect the purchased products?

To protect your rights, we recommend that you confirm the integrity of the packaging before signing for the goods, and open the box to inspect each product you purchased, but please do not damage the original packaging. If you sign for the goods without inspection, we will consider that you have accepted the product and will handle after-sales issues according to normal signing standards.

Can I authorize someone else to receive the goods?

We hope you can personally inspect the goods. If you need to authorize someone else to receive them, please inform the delegate of the inspection process and issue handling methods. Authorizing someone else to receive the goods is equivalent to you personally signing for the product, so we will handle after-sales issues according to normal signing standards.

① LEMO provides a three-year "three guarantees" quality assurance service for each product sold, with the first year free. The "three guarantees" service starts from the actual signing date of the product. Please pay attention to the delivery date when signing the delivery note. During the "three guarantees" period, if the product has issues under normal use and maintenance, please contact LEMO customer service immediately for product inspection. If it is a quality issue, we will repair it until the issue is resolved.

② During the "three guarantees" period, the first year's related costs are borne by LEMO. Starting from the second year, LEMO will provide services based on actual conditions and will charge reasonable fees for raw materials, on-site repair, etc. The specific amount will be discussed with you before each service occurs.

Can I directly return products that have issues during the "three guarantees" period?

Within the scope of the "three guarantees" service, if the product has quality issues during normal use, we will resolve the issue according to the following standards: Repair: If the product has quality issues during the "three guarantees" period, LEMO will be responsible for repairs; Replacement: If the same issue persists after two repairs during the "three guarantees" period, we will replace the product; Return: If the same product has been replaced twice during the "three guarantees" period and still does not meet quality standards, you can choose to exchange it for another similar product or return it.

Special cases not covered under the "three guarantees" scope:

Color differences caused by photography equipment, monitors, lighting, etc. are not considered quality issues;

Size issues caused by inconsistent measurement standards are not considered quality issues within the allowable size error specified by relevant standards;

Natural defects caused by materials and craftsmanship are not considered quality issues;

Damage caused by not following LEMO's standard receiving procedures during signing;

Damage caused by improper assembly not following LEMO's product assembly instructions;

Damage caused by changing parts without following the assembly instructions;

Damage caused by the customer disassembling or replacing products, or using them in an incorrect environment;

Damage caused by improper maintenance or not following LEMO's "Product Use and Maintenance Manual";

Damage caused by non-professionals repairing the product;

Personal and property losses caused by improper use of products or parts;

Customers who cannot provide purchase invoices and warranty cards, or who tamper with warranty cards;

Damage caused by other irresistible forces (earthquakes, fires, etc.);

Other situations of improper use, maintenance, storage, and human damage;

The warranty period for glass mirrors with mold and fogging is six months.

Does LEMO have a "7-day no-reason return and exchange" policy?

① You can apply for a no-reason return within 7 days from the date of signing; after 7 days, you can enjoy return and exchange services according to our three guarantees policy.

② The product must be intact, and the product should not be installed, assembled, or used, so as not to affect second-hand sales.

③ LEMO products are large non-standard products, and we consider the packaging as part of the product itself. When returning, you need to keep the packaging intact. We recommend that you keep the original packaging for 7 days after receiving the goods, and then handle it yourself;

Q: Who bears the shipping cost for returns and exchanges?

① You need to bear the return shipping cost to the warehouse; please choose a suitable logistics service provider. We will open the box and inspect the goods upon receiving the products. If the product is damaged during transportation, we will refuse to sign for it. We recommend that you purchase insurance when shipping to prevent the risk of damage; custom products (such as: Cofa L, wardrobes, etc.) do not support 7-day no-reason returns and exchanges, and cannot be returned or exchanged if there are no quality issues.

② If there are quality issues with the product resulting in a return or exchange, it will be handled according to the "three guarantees" service standards. Return and exchange handling process

Q: What information do I need to include when processing a return?

① For quality issues with the product, please provide evidence to LEMO customer service. If LEMO customer service receives the evidence, it will handle it according to the quality "three guarantees" standards. If a return or exchange is indeed required, you should return the product after proper packaging, and include your user information and order number in the package. Please confirm the return method and address with customer service;

② If the return or exchange order includes gifts, you need to return the gifts. If the gifts are damaged or lost, the value of the gifts will be deducted from the refund amount. If you have issued an invoice and lost it, the corresponding tax point (13%) will be borne by you;

Q: Who will bear the responsibility if the product is damaged during the return process?

After we receive the product you sent back, we will determine the condition of the goods and confirm with you whether the exchange or return is completed. If the damage is caused by poor packaging on your part, you will be responsible for it;